Currently Answers' Welcome State is just a widget you added to your store for your customers to have an option to engage with you through Facebook. All notifications and messages will be on your Facebook page. Hence, when customers contact you through it, their messages will be directed to your Facebook page itself and you are able to revert to them through your Facebook page.
To receive notifications on mobile, you have to install Facebook Page Manager App. Please refer to the link below to download the app according to your phone's operating system.
Then, follow the instruction below to get notification from your store on your mobile's messenger app using Answers app
1. Click "Settings" on the upper right corner of your Fanpage.
To have a better management with your Facebook page, nothing is better than consulting the guidance by Facebook. Just follow the link below to know how to manage Facebook message.
>> Connect with customers & convert them into sales via Facebook Messenger right on your store with Answers. Get the app for FREE.