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There are several reasons why a coupon doesn't show up on your store, and they are listed as below:

1. It could be that the coupon hasn't been turned on yet.

There are two toggles: app toggle and the coupon's toggle. Please go to your app dashboard >> turn on these toggles so your popup will show.

App Toggle

2. It could be that you only see a minimized "Get discount" button, not the coupon.

Get Discount button

Please be noted that the coupon box only automatically pops out when you first enter the website. If you use the same browser to visit it the second time, the popup will not automatically display but you need to manually open it by clicking the minimized button on the right-hand side. The minimized button helps to make sure that your customers won't be antagonized because they have to face up the coupon box too many times. In this case, we suggest that you clear cache or use incognito browsers to enter your site again as a new visitor, you will see the popup display automatically. 

Also, it may be another case that you set the popup to "Only show when customers click Get Discount Button":

Get Discount

3. Another common reason is your "Limit time for this offer", your coupon box will not show if it is a past or future period of time. 

Limit time setting

Please check your settings based on these above hypothesis and your coupon still doesn't show up, please contact us for further investigation.

>> Get your own coupon pop-ups that turn visitors into email subscribers, social followers and increase online sales. Get app for FREE.